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Paying for Netflix when I have an Entertainment Package

Sandra28 — Fri, 11 Jul 2025 20:31:19 GMT

I was unaware that Netflix was included with the Entertainment Package and have been paying £5.99 per month for it for over a year now.

I am afraid I find it very difficult to understand the bills that BT send me, so I may be mistaken in this, but my bill definitely shows

Entertainment Package £9.99

Netflix Standard with ads £5.99

Any advice ?

Re: Paying for Netflix when I have an Entertainment Package

Lesley_W — Sat, 12 Jul 2025 13:29:53 GMT

Hi @Sandra28

Thanks for coming to our community.

I'd recommend speaking with one of our billing guides who can give you a full breakdown of your bill and what is included in your package and can help check this for you.

Lesley

Re: Paying for Netflix when I have an Entertainment Package

Sandra28 — Sat, 12 Jul 2025 16:43:55 GMT

Thank you