https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438044#M178173 <P>Go on my BT, in the bottom corner tap on " more" then track my order...it'll all be there.</P> Sat, 12 Jul 2025 14:35:18 GMT Kodikid 2025-07-12T14:35:18Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438042#M178172 <P>My BT broadband service stopped on 9 July 2025. I have not received an email with instructions, kit and label to return the router.&nbsp;</P> Sat, 12 Jul 2025 13:30:13 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438042#M178172 mzz 2025-07-12T13:30:13Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438044#M178173 <P>Go on my BT, in the bottom corner tap on " more" then track my order...it'll all be there.</P> Sat, 12 Jul 2025 14:35:18 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438044#M178173 Kodikid 2025-07-12T14:35:18Z https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438087#M178174 <P>If you call BT Billing&nbsp; 0330.1234.150 you can request that they send one out to you.</P><P><BR />Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P> Sun, 13 Jul 2025 05:56:56 GMT https://community.bt.com/t5/Bills-Packages/Returning-equipment/m-p/2438087#M178174 gg30340 2025-07-13T05:56:56Z