This topic

Online Bills

virginmary — Mon, 14 Jul 2025 12:37:33 GMT

I have been trying to access my brother's online bills for him but have been unable to do so. I hold an LPA for him and I'm registered to his account but neither of us can access any of his bills since October last year. I can't see what they are billing him. I've phoned numerous times and been told there is a fault on the software and that they are sorting it out but it's rubbish. They never sort it out. Can anyone help?

Re: Online Bills

imjolly — Mon, 14 Jul 2025 12:39:56 GMT

try the message now and see if billing can help you https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Online Bills

allanraymond — Mon, 14 Jul 2025 13:08:22 GMT

@virginmary

I had a similar issue a couple of months ago and it took quite a while with a number of telpehone calls from the technical help desk to me to finally resolve my problem.

I finished up with a new account number and new BT ID.

Please see Solved: Can't see my orders - BT Community