This topic

Cancelling a line

Oliv — Tue, 15 Jul 2025 14:41:08 GMT

I have tried four times to cancel my mum’s second line but without success. Now on line for over an hour waiting to speak to “the only department” that is able to cancel the line. Is this deliberate by BT?

Re: Cancelling a line

imjolly — Tue, 15 Jul 2025 14:43:23 GMT

as you are not the account holder do you have POA which allows you act for your mother and cancel line

Re: Cancelling a line

Oliv — Tue, 15 Jul 2025 14:49:08 GMT

Am on the line now with my elderly ill Mum. Over an hour having to listen to loud music. No reply from the BT team.

Re: Cancelling a line

Oliv — Tue, 15 Jul 2025 14:50:05 GMT

Thanks for your reply though.

Re: Cancelling a line

Oliv — Tue, 15 Jul 2025 14:55:40 GMT

Now on phone for 1 hour 20 minutes. Does anyone from BT read these posts?

Re: Cancelling a line

Oliv — Tue, 15 Jul 2025 15:02:54 GMT

My last post - and just for the benefit of others. BT seem to have a tactic when you try to cancel a line of saying “it’s another department, Iwill out you through” and then you wait for over an hour and no one picks up. It seems a deliberate ploy to prevent customers from cancelling lines.

Re: Cancelling a line

gg30340 — Tue, 15 Jul 2025 15:24:10 GMT

What number did you call? The number should be 0800 783 1401.

See links

https://www.bt.com/help/landline/manage-service/i-want-to-change-or-cancel-my-services/i-want-to-stop-my-bt-phone-line

https://www.bt.com/help/landline/manage-service/i-want-to-change-or-cancel-my-services/how-to-change-or-cancel-a-bt-phone--tv-or-broadband-package