https://community.bt.com/t5/Bills-Packages/Returning-BT-kit/m-p/2439250#M178331 <P>If he /she has had the BT Homehub prior to 13th December 2019 there is no requirement to return the hub.</P><P>If they want to return it if you call BT 0330.1234.150 you can request that they send one out to you.</P><P>In the event that they later bill you for the hub make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P><P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo" target="_blank">https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo</A></P> Fri, 25 Jul 2025 20:16:49 GMT gg30340 2025-07-25T20:16:49Z https://community.bt.com/t5/Bills-Packages/Returning-BT-kit/m-p/2439248#M178330 <P>A family member has recently been provided a BT SuperHub 2 to facilitate the Digital Voice switchover. This replaces an 11 year-old BT HomeHub 5A.</P><P>No returns bag was provided with the SH2. Is this normal?</P> Fri, 25 Jul 2025 19:52:36 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-kit/m-p/2439248#M178330 chris6273 2025-07-25T19:52:36Z https://community.bt.com/t5/Bills-Packages/Returning-BT-kit/m-p/2439250#M178331 <P>If he /she has had the BT Homehub prior to 13th December 2019 there is no requirement to return the hub.</P><P>If they want to return it if you call BT 0330.1234.150 you can request that they send one out to you.</P><P>In the event that they later bill you for the hub make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P><P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo" target="_blank">https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo</A></P> Fri, 25 Jul 2025 20:16:49 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-kit/m-p/2439250#M178331 gg30340 2025-07-25T20:16:49Z