https://community.bt.com/t5/Bills-Packages/Returning-old-equipment/m-p/2439432#M178348 <P>Do I really need to send my old router back???</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000008734.jpg" style="width: 800px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86860i699E2D9A1583C1D6/image-size/medium?v=v2&amp;px=400" role="button" title="1000008734.jpg" alt="1000008734.jpg" /></span></P><P> </P> Mon, 28 Jul 2025 08:29:13 GMT mickyrambo 2025-07-28T08:29:13Z https://community.bt.com/t5/Bills-Packages/Returning-old-equipment/m-p/2439432#M178348 <P>Do I really need to send my old router back???</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000008734.jpg" style="width: 800px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86860i699E2D9A1583C1D6/image-size/medium?v=v2&amp;px=400" role="button" title="1000008734.jpg" alt="1000008734.jpg" /></span></P><P> </P> Mon, 28 Jul 2025 08:29:13 GMT https://community.bt.com/t5/Bills-Packages/Returning-old-equipment/m-p/2439432#M178348 mickyrambo 2025-07-28T08:29:13Z https://community.bt.com/t5/Bills-Packages/Returning-old-equipment/m-p/2439433#M178349 <P>If you have had the BT Homehub prior to 13th December 2019 there is no requirement to return the hub.</P><P>If you want to return it if you call BT 0330.1234.150 you can request that they send one out to you.</P><P>In the event that they later bill you for the hub make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P><P><A href="https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo" target="_blank" rel="nofollow noopener noreferrer">https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo</A></P> Mon, 28 Jul 2025 09:01:24 GMT https://community.bt.com/t5/Bills-Packages/Returning-old-equipment/m-p/2439433#M178349 gg30340 2025-07-28T09:01:24Z