https://community.bt.com/t5/Bills-Packages/Re-how-do-I-report-a-fault-for-someone-else/m-p/2439774#M178410 <P>Try here:&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/technical-support/broadband" target="_blank" rel="noopener">Broadband issues</A>&nbsp;<BR /><BR />Mind you, if you do get through, you might encounter problems obtaining help for a thirdparty due to&nbsp;<SPAN>General Data Protection Regulation (GDPR). This assumes the other party's customer files do not contain a note that you are authorised to call on their behalf.</SPAN></P> Fri, 01 Aug 2025 12:54:11 GMT Carlusha 2025-08-01T12:54:11Z https://community.bt.com/t5/Bills-Packages/Re-how-do-I-report-a-fault-for-someone-else/m-p/2439766#M178409 <P>How do I report a fault for someone else when I don't have BT myself?</P><P>Every phone number just sends me a text which i can't reply to then ends the call.</P><P>I need to speak to someone or have an email address for reporting faults.</P> Fri, 01 Aug 2025 11:56:21 GMT https://community.bt.com/t5/Bills-Packages/Re-how-do-I-report-a-fault-for-someone-else/m-p/2439766#M178409 Kirsty771 2025-08-01T11:56:21Z https://community.bt.com/t5/Bills-Packages/Re-how-do-I-report-a-fault-for-someone-else/m-p/2439774#M178410 <P>Try here:&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/technical-support/broadband" target="_blank" rel="noopener">Broadband issues</A>&nbsp;<BR /><BR />Mind you, if you do get through, you might encounter problems obtaining help for a thirdparty due to&nbsp;<SPAN>General Data Protection Regulation (GDPR). This assumes the other party's customer files do not contain a note that you are authorised to call on their behalf.</SPAN></P> Fri, 01 Aug 2025 12:54:11 GMT https://community.bt.com/t5/Bills-Packages/Re-how-do-I-report-a-fault-for-someone-else/m-p/2439774#M178410 Carlusha 2025-08-01T12:54:11Z