This topic

return of equipment

susanconway — Mon, 04 Aug 2025 09:59:56 GMT

I have no label or box. Have already returned two lots of equipment unopened as BT sent wrong equipment. Now need bag for old equipment after they finally connected me with correct equipment.

Re: return of equipment

Kodikid — Mon, 04 Aug 2025 10:22:10 GMT

If they're not harassing you then don't worry. But f you're losing sleep over it go to your recent order's, scroll down and click request return bag.

Re: return of equipment

Kimberlin — Mon, 04 Aug 2025 11:59:19 GMT

Just remember when returning the old equipment, keep your proof of posting receipt. Take a picture of it if necessary but don’t lose it. It can take a few weeks to receive acknowledgment of return from BT.

Re: return of equipment

gg30340 — Mon, 04 Aug 2025 20:51:48 GMT

If you call BT 0330.1234.150 you can request that they send one out to you.
Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.