https://community.bt.com/t5/Bills-Packages/Bereavement-transfer-account-help/m-p/2440144#M178467 <P>My mother-in-law recently passed away and I am trying to transfer the account to my father-in-law. The 'bereavement' person I eventually spoke to was very unhelpful and wouldn't go any further forward until she spoke to my father-in-law personally...he doesn't even live near me, so I find this very frustrating, especially as he is aged 88 and has Parkinson's! I even offered to send them a death certificate, but this was not acceptable! Further research, I found there's an online bereavement form, but this gets stuck on the YYYY/MM/DD and I eventually had to give up. Can anyone please, please help with what should be a simple task?</P> Tue, 05 Aug 2025 16:47:22 GMT Me2You25 2025-08-05T16:47:22Z https://community.bt.com/t5/Bills-Packages/Bereavement-transfer-account-help/m-p/2440144#M178467 <P>My mother-in-law recently passed away and I am trying to transfer the account to my father-in-law. The 'bereavement' person I eventually spoke to was very unhelpful and wouldn't go any further forward until she spoke to my father-in-law personally...he doesn't even live near me, so I find this very frustrating, especially as he is aged 88 and has Parkinson's! I even offered to send them a death certificate, but this was not acceptable! Further research, I found there's an online bereavement form, but this gets stuck on the YYYY/MM/DD and I eventually had to give up. Can anyone please, please help with what should be a simple task?</P> Tue, 05 Aug 2025 16:47:22 GMT https://community.bt.com/t5/Bills-Packages/Bereavement-transfer-account-help/m-p/2440144#M178467 Me2You25 2025-08-05T16:47:22Z https://community.bt.com/t5/Bills-Packages/Bereavement-transfer-account-help/m-p/2440148#M178469 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/346693">@Me2You25</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm so sorry for your loss and would like to try and get you some help with this.</P> <P>I've sent you a private message. Could you take a look at <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">your community inbox</A> and get back to me please?</P> <P>Thank you.</P> <P>Chris</P> Tue, 05 Aug 2025 17:34:31 GMT https://community.bt.com/t5/Bills-Packages/Bereavement-transfer-account-help/m-p/2440148#M178469 Christopher_G 2025-08-05T17:34:31Z