This topic

logon to EE account

retrocar — Wed, 06 Aug 2025 12:39:30 GMT

Since changing to EE recently I have had difficulty logging on to my EE account. Password not recognised, reset code not working and finally a message saying it's a fault at their end try later or phone.

Anyone else come across logging on to EE.

Have now had 6 codes sent to my email address and all have failed .

Life is too short for this time wasting with EE.

Re: logon to EE account

Kodikid — Wed, 06 Aug 2025 13:34:26 GMT

Might be more advantageous posting on the EE community.

Re: logon to EE account

imjolly — Wed, 06 Aug 2025 13:49:39 GMT

as @Kodikid posted try here https://community.ee.co.uk/

Re: logon to EE account

retrocar — Wed, 06 Aug 2025 19:55:02 GMT

It might be a better idea if the BT and EE Communities merged for domestic users if BT is trying to off load to EE.

Re: logon to EE account

Kodikid — Thu, 07 Aug 2025 09:15:13 GMT

Allegedly

Re: logon to EE account

retrocar — Thu, 07 Aug 2025 12:04:27 GMT

You could be right.

I have just complained to EE that I had been promised a new tablet, even received an order number.

Didn't get it so checked tracking and lo and behold it had been cancelled and no notification sent to me so I don't believe anyone actually has a clue about what is happening between BT and EE. Hopefully I am a one off and no one else is in the same boat.