https://community.bt.com/t5/Bills-Packages/Connection-request-that-has-terminated-my-line/m-p/2440388#M178501 <P>I recently received an email from BT stating that a connection request had been placed for my home address. I contacted BT and they said they sorted it and terminated the request. Today my Internet has gone off and BT have said they cannot do anything except create a new account and request a line transfer. Can anyone help with what I should do?&nbsp;</P> Fri, 08 Aug 2025 15:54:05 GMT Blackh93 2025-08-08T15:54:05Z https://community.bt.com/t5/Bills-Packages/Connection-request-that-has-terminated-my-line/m-p/2440388#M178501 <P>I recently received an email from BT stating that a connection request had been placed for my home address. I contacted BT and they said they sorted it and terminated the request. Today my Internet has gone off and BT have said they cannot do anything except create a new account and request a line transfer. Can anyone help with what I should do?&nbsp;</P> Fri, 08 Aug 2025 15:54:05 GMT https://community.bt.com/t5/Bills-Packages/Connection-request-that-has-terminated-my-line/m-p/2440388#M178501 Blackh93 2025-08-08T15:54:05Z https://community.bt.com/t5/Bills-Packages/Connection-request-that-has-terminated-my-line/m-p/2440409#M178502 <P>This recent post with same problem may explain and help with next steps</P><P><A href="https://community.bt.com/t5/Bills-Packages/Received-a-quot-Leaving-BT-quot-email-though-have-never-applied/m-p/2440016#M178436" target="_blank">https://community.bt.com/t5/Bills-Packages/Received-a-quot-Leaving-BT-quot-email-though-have-never-applied/m-p/2440016#M178436</A></P> Fri, 08 Aug 2025 17:00:16 GMT https://community.bt.com/t5/Bills-Packages/Connection-request-that-has-terminated-my-line/m-p/2440409#M178502 imjolly 2025-08-08T17:00:16Z