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On-line bill: totals for filtered 'Calls to mobiles' / 'Calls to UK landlines' incorrect

ItDoesntAddUp — Sat, 09 Aug 2025 09:14:15 GMT

This genuinely threw me for few moments. When I checked the additional usage on my most recent on-line bill it doesn't give the correct total for the filter selected:

Of course, it's the total cost of all additional calls (mobiles AND landlines), but the text next to the total on this page strongly suggests it should be the sum of the 5 entries displayed.

The 'Your Usage' page the shows a summary of the charge for additional call and the correct sub-total for calls to landlines is shown there: £20.14.

I'd prefer to have emailed BT/customer support about this, but could only see options for 'phone (easier to explain with an image than on a call) or here in Community.

Re: On-line bill: totals for filtered 'Calls to mobiles' / 'Calls to UK landlines' incorrect

imjolly — Sat, 09 Aug 2025 09:37:50 GMT

this is a customer help customer community forum and your post does not go to BT try contacting CS 03301234150 or try billing message us https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: On-line bill: totals for filtered 'Calls to mobiles' / 'Calls to UK landlines' incorrect

ItDoesntAddUp — Sat, 09 Aug 2025 10:53:01 GMT

Thanks for mansplaing what a community forum is.

Re: On-line bill: totals for filtered 'Calls to mobiles' / 'Calls to UK landlines' incorrect

licquorice — Sat, 09 Aug 2025 11:26:47 GMT

An obviously needed explanation.