https://community.bt.com/t5/Bills-Packages/Return-lost-in-post/m-p/2440552#M178510 <P>Contact Billing and present the information to them.</P> Sun, 10 Aug 2025 18:49:21 GMT WSH 2025-08-10T18:49:21Z https://community.bt.com/t5/Bills-Packages/Return-lost-in-post/m-p/2440551#M178509 <P>&nbsp;</P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000108179.jpg" style="width: 1440px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/86886i6C0E375E5941CABC/image-size/medium?v=v2&amp;px=400" role="button" title="1000108179.jpg" alt="1000108179.jpg" /></span></P><P> Can anyone help me?</P><P>I've returned the kit on the 14th June,forgot about it as it was almost 2 months ago,but yesterday i received an email from BT that they need the kit back in 6 days otherwise I'll be charged £65.</P><P>I have the tracking reference (screenshot is attached,had to crop it as the file was too big) and looks like royal mail has lost it.</P><P>What can i do in this situation?</P><P>Regards&nbsp;</P> Sun, 10 Aug 2025 18:31:14 GMT https://community.bt.com/t5/Bills-Packages/Return-lost-in-post/m-p/2440551#M178509 Inagy18 2025-08-10T18:31:14Z https://community.bt.com/t5/Bills-Packages/Return-lost-in-post/m-p/2440552#M178510 <P>Contact Billing and present the information to them.</P> Sun, 10 Aug 2025 18:49:21 GMT https://community.bt.com/t5/Bills-Packages/Return-lost-in-post/m-p/2440552#M178510 WSH 2025-08-10T18:49:21Z