This topic

Broadband price

Phil1969 — Tue, 19 Aug 2025 12:03:20 GMT

Hi- I am very frustrated that as a loyal customer that my broadband has increased to £65.01 per month, but as a new customer I can get the same package for £40.99 or £37.99 with EE. If I switch to EE now it would be £72 per month? My contract runs until March 2026 and been informed that if I want to cancel I would be charged £207 cancellation fee. This practice of ripping loyal customers off is disgusting. Vodafone and SKY both offer similar packages for £29 per month. In March I will not be renewing my contract with BT. Appalling customer service and respect for loyal customers. I have tried to ring, but there is always a 30 + minute wait. I encourage all BT customers to review their current package price as other providers are much cheaper and have better customer service

Re: Broadband price

iniltous — Tue, 19 Aug 2025 12:41:59 GMT

Are you comparing like for like , often on here people complaining about new customer prices don’t include extras they are paying for that are not on a basic plan , a call plan ( £5-£20 potentially) , whole home WiFi (WiFi extenders ) , and unbreakable WiFi (4G device that takes over if landline goes down ) or any combination of these can easily add £20-£30 a month ….if you have any of these but don’t need them , then it wasn’t wise to take them in the first place , but you can’t simply compare a bare service price to what you pay if you do take any of them….

Re: Broadband price

Phil1969 — Tue, 19 Aug 2025 12:38:13 GMT

Price comprassions are like for like. BT are ripping off existing customers

Re: Broadband price

iniltous — Tue, 19 Aug 2025 12:47:56 GMT

I’m an existing customer and my price has gone up in line with what they said it would , my minimum term expires not much before yours (so I took out my 24 month term slightly before you did ) I have broadband F2 (80Mb) and telephone on PAYG and don’t pay anything like you.
My original deal was around £30 and is now roundabout £34, so I doubt very much you have simply broadband (unless FTTP and 500/900Mb )

Re: Broadband price

gg30340 — Tue, 19 Aug 2025 13:00:49 GMT

I have exactly the same package as @iniltous and I am paying the same price of £34.

I can and will be "upgrading" to Broadband only FTTP 500 for £31.98 on a 24 month contract.

Re: Broadband price

Phil1969 — Tue, 19 Aug 2025 13:12:36 GMT

I have 900mb and no extras for £65. Same price for new BT customer is £40.99 and new EE customer is £37.99 for 900mb.

Vodaphone are offering 500mb for £27 and 24 month contract

Re: Broadband price

WSH — Tue, 19 Aug 2025 13:36:43 GMT

Makes you wonder why they are (still) offering me £64.72 for FTTP 150 then. Must be the price I paid for being out of contract for a few years.

Re: Broadband price

gg30340 — Tue, 19 Aug 2025 13:50:36 GMT

@Phil1969

You are paying the price that you were "happy" to pay when you took your Fixed Term Contract out so BT are not ripping you off on this contract.

Because you are still in that contract with 8 months still to run BT are under no obligation and with no incentive to offer you a better deal than you are presently on. Why would they.

You can not leave that contract without early termination fees which will be about the same as the amount you will pay until the end of the contract which again is something you agreed to when you took out the contract. That is basically what a contract is for. BT want to get their money over the term of the contract just as you would expect to get the broadband speeds etc over the term of the contract that BT agreed to when the contract started.

You can not fairly compare your price with the price for a new customers at this time because you took out your contract over a year ago. The prices then for a new customer must have been good for you because you probably looked around for the best deal and then you took out a contract with BT.

The time to compare ISP prices is about a month before the end of your Fixed Term Contract which is when you may find a better deal with BT and if not that is the time to change ISP as there will be no cancellation fees.

Also when you get nearer the end of you contract your "personal" deals will come down in price.

EDIT:

I have just ordered the FTTP 500 broadband package which was showing in my "personal" deals in MyBT for £31.98 on 2 year contract starting early Sept 2025. My "old" contract was due for renewal in November 2025.

Re: Broadband price

WSH — Tue, 19 Aug 2025 13:49:36 GMT

No, they don't.

Current price they were charging me was £68.95 for Fibre Halo 1 + phone and no other extras. If I go back into contract for FTTP 150 + PAYG phone, no Halo etc., £67.72

Re: Broadband price

gg30340 — Tue, 19 Aug 2025 13:52:17 GMT

@WSHwrote:
No, they don't.
Current price they were charging me was £68.95 for Fibre Halo 1 + phone and no other extras. If I go back into contract for FTTP 150 + PAYG phone, no Halo etc., £67.72

The 500 package did get cheaper for me. That must be why the call them "personal" deals.

Re: Broadband price

imjolly — Tue, 19 Aug 2025 13:56:16 GMT

if you are being offered FTTP 150 and PAYG phone for £67.72 then you are being grossly over charged and you need to negotiate a better deal or walk when your renewal is due

Re: Broadband price

WSH — Tue, 19 Aug 2025 14:27:36 GMT

Oh, I'm already out the door.

FTTP 500, by the way, £70.12

Re: Broadband price

WSH — Tue, 19 Aug 2025 15:11:35 GMT

So, just for a laugh, on my way out. My personal deals if I go back into contract today:

Full Fibre 900 Halo 3 £75.51

Full Fibre 900 Halo 3+ £87.38

Full Fibre 900 Halo 3 with Complete Wi-Fi £88.38

Full Fibre 900 with Complete Wi-Fi £94.12

Full Fibre 900 £80.91

Full Fibre 500 Halo 3+ £80.91

Full Fibre 500 Halo 3 with Complete Wi-Fi £82.64

Full Fibre 500 Halo 3 £70.12

Full Fibre 500 £70.12

Full Fibre 500 with Complete Wi-Fi £82.64

Full Fibre 300 Halo 3 with Complete Wi-Fi £82.64

Full Fibre 300 Halo 3+ £80.91

Full Fibre 300 Halo 3 £70.12

Full Fibre 150 Halo 3 with Complete Wi-Fi £76.90

Full Fibre 150 Halo 3 £64.72

Full Fibre 150 Halo 3+ £75.51

Full Fibre 150 £64.72

Full Fibre 150 with Complete Wi-Fi £80.34

Fibre Halo 3+ £71.20

Fibre Halo 3 £60.41

Fibre Halo 3 with Complete Wi-Fi £72.30

Fibre 2 £63.65*

Fibre 2 with Complete Wi-Fi £79.20*

Fibre 2 £58.99*

Fibre 2 with Complete Wi-Fi £53.18*

Fibre 2 £39.99*

Two year contract, no phone. (That’s £3 more, PAYG)

*Don’t ask me why these come up multiple times at different prices but they do.

Re: Broadband price

lyn6 — Wed, 20 Aug 2025 13:43:06 GMT

I've recently signed new 2 year contract:

Fibre 1 average download 50mb which is adequate for my needs
Monthly prices and one off payments:
 £22.99 a month
 Increases to £25.99 on 31 March 2026, then increases to
£28.99 on 31 March 2027
 £5.00 a month increase in month 25
 £0 activation
 24 month contract

Re: Broadband price

iniltous — Wed, 20 Aug 2025 14:40:48 GMT

Who knows what kind of AI , or algorithm generates these personalised ‘offers’ but they seemingly are not much use and it’s not a great idea to accept (or reject ) on the basis of these supposedly ‘personal’ offers .

Anyone switching to a new provider is obviously a new customer to them , so any price comparison should be against a new customer price with BT , and although there is no guarantee that these new customer prices will be offered to a re-contracting BT customer ( that negotiates rather than either simply accepts or reject the automated renewal offers ) , it seems ( in my case anyway ) that the prices new customers are offered can also be offered to renewal customers , anecdotally that seems often to be the case , the same or pretty similar offers are made if negotiations take place ……..to that end , new BT customer prices today ,

500Mb £36

300Mb £35 (only £1 cheaper than 500Mb so obviously a no brainier to take 500Mb)

900Mb £41

1600Mb (but requires a switch to EE ) £61

Obviously it can be argued that if these prices are available to renewals as well as new customers if negotiations take place why not offer them to start with , and not only to those that ‘demand’ a better deal otherwise they will leave , and I’d go along with that sentiment, but TBH , the ‘switchers’ that move from BT because of new customer offers from competitors really need to go through that new providers renewal process at the end of the deal they have accepted to be able judge …they may also only offer new customer prices to renewing customers if they negotiate in the same way .

FYI the BT new customer prices are not ‘unbeatable’ , I’m not suggesting thst , but they are much closer to the competition than some of the ‘personal renewal’ figures quoted here would suggest

Re: Broadband price

gg30340 — Wed, 20 Aug 2025 15:03:38 GMT

@iniltous

The price £31.98 for the FTTP 500 package I took was in the "personal" deals in my MyBT. I did not have to call and negotiate that price.

As it was £3 cheaper than I was paying for my FTTC 65Mbps package I saw little point in calling BT to try and negotiate a lower price.

Re: Broadband price

iniltous — Wed, 20 Aug 2025 15:10:27 GMT

Perhaps the personal offer isn’t always poor , there is currently one available for me in ‘MyBT’ but renewal is a couple of months off , I did look , AFAIR , it didn’t seem particularly good offer , the point being , good or bad ( obviously more applicable to bad ) is to call if the offer isn’t comparable to what a new customer could get …in my case , no FTTP is available but I’d expect to be offered something close to a new customer for FTTC F2 or I’d consider switching , even if it were only to EE , obviously @WSH experience of a renewal offer wasn’t anywhere near good enough to accept and they are off to pastures new

Re: Broadband price

gg30340 — Wed, 20 Aug 2025 15:10:02 GMT

As far as I am aware, if you switch to EE you are not classed as a "new" customer.

Re: Broadband price

iniltous — Wed, 20 Aug 2025 15:21:08 GMT

Perhaps EE don’t consider BT switchers as ‘new’ customers , but currently EE are better prices than BT on a like for like basis , presumably that would be still the case if rejecting a BT renewal and joining EE either by driving the change yourself or by BT driving the migration as the preference to move to EE still exists regardless of the corporate mission to convince customers into switching to EE being abandoned , but as stated , I’m perfectly relaxed about this, and not even looking for the better part of 3 months

Re: Broadband price

gg30340 — Wed, 20 Aug 2025 15:40:23 GMT

This may not be an issue for you but if you switch to EE you can keep your BT email accounts as Standard accounts as they are now. If you leave BT then join EE as a new customer at a later date, AFAIK your email accounts will be downgraded to BTMail Basic.