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Being hassled to return equipment that I already returned

babalugats — Tue, 26 Aug 2025 07:44:45 GMT

Hello,

I returned my broadband equipment to BT after recently ceasing services. Tracking number is OT*********G, delivered June 19th.

I had several emails and texts saying "we have not received the equipment but please ignore this message if you sent it as it takes a while for us to process". Now it's final reminders for £80.

Please acknowledge return and stop sending these messages.

Thanks

[Mod Edit: Removed tracking number from public post]

Re: Being hassled to return equipment that I already returned

licquorice — Tue, 26 Aug 2025 07:25:37 GMT

This is a customer to customer self help forum. You need to call BT customer services.

Probably a good idea to delete the reference number from this public forum.

Re: Being hassled to return equipment that I already returned

gg30340 — Tue, 26 Aug 2025 07:41:26 GMT

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.