https://community.bt.com/t5/Bills-Packages/Returned-equipment/m-p/2442343#M178764 <P>if you have kept your receipt of posting like BT said then contact billing using message now and they will update your account</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 29 Aug 2025 10:26:31 GMT imjolly 2025-08-29T10:26:31Z https://community.bt.com/t5/Bills-Packages/Returned-equipment/m-p/2442342#M178763 <P>We returned all equipment when leaving BT and have since received an email to say they have received some of the items although all the items were returned. &nbsp;We have now received an email asking for the missing item to be returned. &nbsp;</P> Fri, 29 Aug 2025 10:16:10 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment/m-p/2442342#M178763 josee 2025-08-29T10:16:10Z https://community.bt.com/t5/Bills-Packages/Returned-equipment/m-p/2442343#M178764 <P>if you have kept your receipt of posting like BT said then contact billing using message now and they will update your account</P><P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 29 Aug 2025 10:26:31 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment/m-p/2442343#M178764 imjolly 2025-08-29T10:26:31Z