This topic

Price of broadband

Stevek1 — Thu, 04 Sep 2025 16:09:48 GMT

I currently pay nearly £80 pm to BT for just fibre broadband. The fastest I can get is about £30mps download where I live. I have no landline or any other service.

Is this a typical price that others experience and generally do you think its expensive.

I want to complain to Ofcom but first I'm following a bit of proper process.

Re: Price of broadband

Kimberlin — Thu, 04 Sep 2025 16:21:34 GMT

@Stevek1

You haven’t stated what type of fibre you’re on? FTTC or FTTP?

Are you still in contract with BT?

Just for comparison, I’m on 500mbps FTTP paying £33.99 a month, no phone and I’m not with BT.

How long have you been with BT?

Re: Price of broadband

gg30340 — Thu, 04 Sep 2025 16:22:59 GMT

Yes that is expensive.

What package are you on?

Was this the price you were given when you took out the package or were you totally unaware of what you were buying?

Re: Price of broadband

Stevek1 — Thu, 04 Sep 2025 16:36:46 GMT

It was a full fibre package but only limited to the fastest they could provide around here. There is no FTC available. There are no other services provided ( mobile, tv, landline) i had them all removed. I have been a BT customer for around 40 years - but this time unfortunatley becasue i am i'm a rural loacation i have limited other suppliers

Re: Price of broadband

Stevek1 — Thu, 04 Sep 2025 16:40:26 GMT

Hi there is no FTTC in ths area and the contract with BT is the usual rolling one which they increase yearly for no additional services.

The fastest downlaod in this rurla area is 30mps ( which i can live with) so i just ensure i don't pay for a faster speed which they can't provide in any case.

I guess i,ve been with BT for over 40 years on one property or another.

sadly limited providers in my area.

Re: Price of broadband

licquorice — Thu, 04 Sep 2025 16:52:52 GMT

I think you mean you have FTTC and that full fibre FTTP is not available.

Re: Price of broadband

WSH — Thu, 04 Sep 2025 16:56:38 GMT

They'll charge whatever they can get away with.

I've just been in a similar situation myself because I chose to remain out of contract for 5 years.

Even if you have limited providers, I'd implement a move somewhere else and then see what is available.

Re: Price of broadband

chrisjp — Thu, 04 Sep 2025 16:58:08 GMT

£80 per month for a 30Mb/sec service is indeed VERY expensive.
I'm on FTTC and get around 60Mb/sec and pay around £60/month which I consider too high. It's a Halo "deal" which I was persuaded (tricked?) into quite a few years ago when I was offered VDSL FTTC instead of the ADSL that I was previously on.
The price has risen steadily ever since. My contract ends in Jan 2026 and that'll be the time to take a deep breath and see if I can get the HALO useless add-ons removed!

Re: Price of broadband

Kimberlin — Thu, 04 Sep 2025 17:53:36 GMT

@Stevek1

Yours is a sad but typical account seen throughout this forum of customers who for reasons known only to the individual concerned, are paying far too much for what has become an essential part of everyday life.

As has been already mentioned, you’re most likely connected to Fibre To The Cabinet, just how far the cabinet is from your residence, is another matter. As you’re with BT, you will have other ISP options available. Just looking at some of the fibre only packages available and the speeds you state you’re getting, you shouldn’t be paying much more than £25 a month.

The onus is very much on you to initiate a switch, unless of course you want to spend the time and effort negotiating with BT Retentions, and if you’ve read the accounts of others speaking to the faceless drones in the call centres, it comes with varying degrees of success or failure. Judging by your post, you’re clearly unhappy with your situation, it’s time to do something about it.

Re: Price of broadband

gg30340 — Thu, 04 Sep 2025 18:25:34 GMT

@Stevek1

You have still not answered what package you are on other than saying you have no other services.

It is possible that you are paying for an expensive package in the belief that you would have been able to get higher speeds when in fact your line may only be able to support your 30Mbps speed and you could have been on a cheaper package.

You have also said that you are on a "rolling" contract. If that is the case you will not be getting any discounts that you would get if you were on a "Fixed Term Contract".

Regardless, if you are on a higher priced package that would be of no use to you or not you are still paying far too much based on the information that you have supplied so far.

You need to check on your MyBT and click on "Track my Orders" Then click "View Order Summary" of the last order that is showing. This will show what products you have. Post the information here and this will allow the forum members the chance to advise you how to get a better package and price unless of course you wish to leave BT for another provider.

Re: Price of broadband

Kodikid — Thu, 04 Sep 2025 19:36:58 GMT

It looks like you're another victim of misplaced loyalty.

If you're on a rolling contract then leave immediately, if contracted then bide your time then strike.

All the major isp's operators offer a one touch service where in effect you don't have to left a finger.

Read recently a son was going through his late father's financial affairs and discovered he was paying BT ridiculously high bills to BT, so expect no sympathy from them for your plight.

Re: Price of broadband

ney — Thu, 04 Sep 2025 21:10:04 GMT

£80 a month for 30mb is very very dear as said above.

I was with BT well over 20 years for internet and over 40 years for phone but phone used to be in dads name and ended up moving to Sky well over 2 years ago and im paying £32 a month for 68mb FTTC.

Even my sister moved to Sky just under 3 months ago is paying £35 a month for 300mb full FTTP.

Re: Price of broadband

Stevek1 — Fri, 05 Sep 2025 08:26:01 GMT

Thanks folks very enlightening

Re: Price of broadband

mattyjoyce71 — Fri, 05 Sep 2025 10:07:31 GMT

yes as mentioned that is far too expensive for the speeds you are getting.

Lots of people are coming to the end of their contract and looking at alternatives, myself included.

BT/EE is a very good service and reliability can not be beaten, however they generally are 30% more expensive and of course always bundle on extras that you do not need.

for ref I am on BT fibre 900 and only paying £60 a month, other services are approx 30-40 pounds

Re: Price of broadband

Kimberlin — Fri, 05 Sep 2025 11:23:52 GMT

@mattyjoyce71 To be fair, Plusnet are equally reliable in my experience of being with them twice now. I flip flop between BT and PN at the end of each contract if one or the other refuses to give me pricing reflective of what new customers are getting. I’d have stayed with BT myself but they had weeks before my contract ended to offer me a decent renewal price but didn’t. Indeed the only time they wanted to speak to me, was when I initiated OTS.

Generally, I think it’s down to customer apathy when it comes to end of contract on broadband. People just don’t seem to want to be bothered until eventually the stark reality of paying £80 plus a month hits them years after they could have done something about it.

Re: Price of broadband

Stevek1 — Fri, 05 Sep 2025 11:28:16 GMT

Yes I think you're spot on. Thanks for the colour.

Re: Price of broadband

WSH — Fri, 05 Sep 2025 11:59:13 GMT

The only problem with Plusnet is that, (I believe), they don't do a phone service now.

Re: Price of broadband

Kimberlin — Fri, 05 Sep 2025 14:29:51 GMT

@WSH You are indeed correct. I suspect in part, because there are now apparently far less customers who require a landline telephone service than those that do wish to maintain a landline.

Re: Price of broadband

michaelh4 — Fri, 05 Sep 2025 20:44:42 GMT

I am on FTTC for Broadband (nothing else - no phone or TV) with BT. I get 74 download for £25.99 per month