This topic

Returned bttv recordable box

MoE1 — Tue, 09 Sep 2025 17:05:21 GMT

Hi, I hope someone can help me. I have sent my old bttv recordable box back after receiving a new one that’s working well. But I’m getting this message from Royal Mail website:

Pending

We're holding this item at Scottish Parcel Hub Delivery. We've received a request not to deliver mail to the property your item is addressed to today. We'll attempt delivery as per the instructions we've received, which is usually on the next working day.

Tracking number:***********GB I’m also going emails from bt urging me to return my old box which obviously i have sent. Please help to resolve this. Thanks

[Mod edit: removed personal details]

Re: Returned bttv recordable box

Anonymous — Tue, 09 Sep 2025 19:43:41 GMT

Call BT with the tracking number. They can then see that you've done your bit & should mark it received. Any failure to actually deliver is between them & RM.

Re: Returned bttv recordable box

zulu17 — Wed, 10 Sep 2025 09:07:06 GMT

Hi @MoE1

Delays do seem to occur with the equipment return process - little obvious sign of improvement actions or the process being audited- one other example from last year

https://community.bt.com/t5/Bills-Packages/Problem-with-kit-return/m-p/2396880

Re: Returned bttv recordable box

MoE1 — Wed, 10 Sep 2025 10:20:16 GMT

Yaaaay it has been delivered finally today but don’t know up to when i still keep getting these reminders emails?😃

Re: Returned bttv recordable box

Leanne_T — Wed, 10 Sep 2025 15:56:33 GMT

Hi there @MoE1

Thanks for coming back to the community.

Once the return has been processed and the account has been updated to show the return, you should receive no more notifications to return the TV box. If these do continue, please get in touch and our broadband guides will get the account updated.

Leanne 🙂

Re: Returned bttv recordable box

MoE1 — Thu, 11 Sep 2025 11:38:57 GMT

Thanks but there’s no option to select there for returned equipment 😃

Re: Returned bttv recordable box

Leanne_T — Thu, 11 Sep 2025 13:32:41 GMT

Hi @MoE1

Thanks for coming back to me.

You can select any option and one of the guides will be happy to help. Or, you can use the message us option on the get in touch page.

Leanne.