https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443308#M178934 <HR /><HR /><P>I need to close my mum's account. She's gone into a care home. Help please?</P> Tue, 09 Sep 2025 23:00:33 GMT Allistar 2025-09-09T23:00:33Z https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443308#M178934 <HR /><HR /><P>I need to close my mum's account. She's gone into a care home. Help please?</P> Tue, 09 Sep 2025 23:00:33 GMT https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443308#M178934 Allistar 2025-09-09T23:00:33Z https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443309#M178935 <P>You will need to call BT Billing 0330.1234.150.</P> Wed, 10 Sep 2025 00:20:04 GMT https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443309#M178935 gg30340 2025-09-10T00:20:04Z https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443319#M178936 <P>Hi <SPAN class="mention" data-mention="@Allistar">@Allistar</SPAN>&nbsp;</P> <P>Just to add to <SPAN class="mention" data-mention="@gg30340"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/104648">@gg30340</a>&nbsp;</SPAN>, we have a web page that provides more information about leaving us.</P> <P>To access the page, just click our <A href="https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt" target="_blank">Thinking of leaving BT? </A>link.</P> <P>Chris S</P> Wed, 10 Sep 2025 07:17:15 GMT https://community.bt.com/t5/Bills-Packages/Help-cancel-my-mums-account/m-p/2443319#M178936 Chris__S 2025-09-10T07:17:15Z