Can’t pay bill

SEJ2 — Thu, 11 Sep 2025 19:48:19 GMT

My bill is overdue and I don’t have enough money to pay it until I get my wages credited to my Bank Account at the end of this month.

Re: Can’t pay bill

gg30340 — Thu, 11 Sep 2025 20:26:22 GMT

You will need to call BT Billing 0330.1234.150 and explain your problem to see if there is anything that can be done.

Re: Can’t pay bill

Chris__S — Fri, 12 Sep 2025 07:08:22 GMT

Hi @SEJ2

If you are experiencing financial difficulties and are unable pay, don’t worry, we are here to support you through difficult times. Depending on your situation, there are some things we can help you with. Things like:

agreeing a suitable payment arrangement
giving you additional time to pay
information about specialist, free debt advice

It’s important to know that some of the support options might impact your credit file. There's no impact to your credit file by contacting us and having a conversation about your circumstances.

We can't support you without you reaching out to us. If you're struggling, please call us, and you can speak to one of our family guides. The sooner you get in touch the better.

Chris S

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Can’t pay bill

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