This topic

Bt still have control over xbox game pass on my account

scoobybowman — Thu, 18 Sep 2025 12:55:14 GMT

Hi how do I get control of my subscription back from bt as my Xbox account still says managed by bt/ee and yet I don’t have option on my bt account anymore as it’s not offered

Re: Bt still have control over xbox game pass on my account

imjolly — Thu, 18 Sep 2025 12:57:20 GMT

try CS 03301234150 or try billing message now https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Bt still have control over xbox game pass on my account

scoobybowman — Thu, 18 Sep 2025 13:13:52 GMT

I did they didn’t want to know and being sent on a wild goose chase

Re: Bt still have control over xbox game pass on my account

Kimberlin — Thu, 18 Sep 2025 15:11:48 GMT

@scoobybowman I’ve just done a search on this very forum about the problem you’re facing and you won’t be surprised to know that you’re not the only customer to have had this issue.

As has already been advised, your only option appears to be to contact whatever it is that passes for Customer Service to resolve your issue. As you’ve already tried and been given the merry go round, I wish you the best of luck.