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New Customer, thinking of 24 month contract.

egward53 — Sat, 27 Sep 2025 18:23:05 GMT

New to BT thinking about a 24 month full fibre contract, however we might be forced to move home within that time.

Will be happy to continue with BT at another address, but what if FF is not available, will it be OK to continue on a downgraded package without any penalties?

Re: New Customer, thinking of 24 month contract.

licquorice — Sat, 27 Sep 2025 19:22:04 GMT

yes

Re: New Customer, thinking of 24 month contract.

WSH — Sat, 27 Sep 2025 20:30:00 GMT

As I understand it, if they can provide any sort of a package you are obliged to continue with the contract.

The danger here, of course, is that even if ADSL is the only thing available you are still obliged to honour the original contract.

Re: New Customer, thinking of 24 month contract.

iniltous — Sat, 27 Sep 2025 21:56:16 GMT

For clarification, if you had (for example) 900Mb FTTP and moved to somewhere that didn’t have FTTP but FTTC and that would ‘only’ deliver 70-80Mb , you don’t continue to pay for a speed you can’t get , but you would pay for F2 , so would see a reduction in cost as well as speed , but there have been some examples of people being excused early termination charges because the speed they once had isn’t available at the new address ……so in effect it’s a no risk proposition , you take whatever is available to not break your ‘contract’ , but pay according to the speed you can get , or you can potentially leave for ‘free’ , there isn’t really a downside apart from possibly a speed less than you would like

Re: New Customer, thinking of 24 month contract.

egward53 — Sun, 28 Sep 2025 06:25:52 GMT

Thank you for the full clarification and detailed reply, this is what we were hoping to hear and will go ahead and order now.

Much appreciated.

Re: New Customer, thinking of 24 month contract.

gg30340 — Sun, 28 Sep 2025 07:01:07 GMT

If you do move home use the procedure in this link.

https://www.bt.com/exp/moving-home