This topic

how to contact and talk to a human being at BT tech support without having a robot menu all the tim

denvin — Sat, 28 Oct 2023 15:57:08 GMT

hello, i have recently experiencing an intermittent internet connection

i raised online a bt faulkt but i would like to speak to a human person about it but when i call 150 then go to menu , i only get a robot who does not let me the choice to speak to someone

can you kindly tell me whst the best way to speak to some one at bt broadband tec support j and i would like to lnow the best number for the BT customer retention team too

your help isappreciated

thank you

Re: how to contact and talk to a human being at BT tech support without having a robot menu all t...

NeilO — Sat, 28 Oct 2023 18:30:30 GMT

Hi @denvin welcome to the community and thanks for posting. I'm sorry you're experiencing problems with your connection and having difficulty speaking with the faults helpdesk. If you ignore the options you will be transferred to a guide.

Maybe the community will be able to assist, when you lose the connection does the Hub light change colour?

Retentions can be contacted on 0800 800 030

Thanks

Neil

Re: how to contact and talk to a human being at BT tech support without having a robot menu all t...

denvin — Sat, 28 Oct 2023 18:41:20 GMT

hi Neil

Thank yiu for yiur email

I trebotted router and its back on blue light , i opened fault on line so hopfelly they can fix it

to understand you do yiu mean if i call 150 and dont put option i will go to a guide?

Re: how to contact and talk to a human being at BT tech support without having a robot menu all t...

NeilO — Sat, 28 Oct 2023 18:49:54 GMT

@denvin Yes, or ask to report a broadband fault.

Thanks

Neil

Re: how to contact and talk to a human being at BT tech support without having a robot menu all t...

denvin — Sat, 28 Oct 2023 19:00:24 GMT

much apprciated will try tomorrow

Re: how to contact and talk to a human being at BT tech support without having a robot menu all t...

NeilO — Sun, 29 Oct 2023 09:23:03 GMT

@denvin post back and let me know how you get on.

Thanks

Neil

Re: how to contact and talk to a human being at BT tech support without having a robot menu all the

Ali_A — Mon, 13 Oct 2025 11:49:03 GMT

This thread appears to be gaining a lot of views recently, so if you're facing difficulty with your broadband service and would like to speak to someone you can Give us a call and select the option for technical support. This will take you through to an agent.
Or Chat Online BT Tech to connect with a guide.

Alternatively, just text HELP to 61998 (charges may apply at your standard rate).
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.

Have a look on our Contact us for Broadband Technical Support page for further details.

Ali