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This bill wasn’t paid on time

vicki988 — Mon, 13 Oct 2025 12:21:49 GMT

"This bill wasn’t paid on time - the overdue amount has been added to your next bill" uhm excuse me it was paid on time, all my bills are taken out via direct debi! It was on a Sunday but it's taken out the next working day and I have never had this issue before. This was for September, my bill for October is not even available yet.

I checked my bank account, the full amount was paid!

I did contact support and they said it's a glitch with the BT app but I'm on PC not using the app so just want to make sure!

Re: This bill wasn’t paid on time

imjolly — Mon, 13 Oct 2025 12:39:31 GMT

this is a customer help customer forum your post does not go to BT try contacting billing message no using link

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: This bill wasn’t paid on time

vicki988 — Tue, 14 Oct 2025 15:05:56 GMT

It's sorted, it was a glitch!