Can't access MyBT after registering

treegal — Thu, 23 Oct 2025 14:51:17 GMT

I registered for My BT which seemed to go fine. I received the activation/confirmation email, but when I tried to click on the link it told me to wait ten minutes. I had to go out so couldn't do that at the time. Upon returning home, I tried to click on the activation link again and was told it had expired and to log in to ask for a new activation email. I go to log in and receive a message saying I am not activated! It does give me a request button for a new activation email, but I click on that and get a red error bar saying, 'something has gone wrong'. So I am totally frozen out of MyBT. I was going to ring customer service but none of the options given for customer service numbers do not relate to this query and seem to be automated. A non-existent customer service from BT.

Re: Can't access MyBT after registering

gg30340 — Thu, 23 Oct 2025 18:22:13 GMT

Call BT Billing 0330.1234.150

Re: Can't access MyBT after registering

Leanne_T — Fri, 24 Oct 2025 08:02:59 GMT

Morning @treegal

Thanks for coming to the community.

Just to add to @gg30340's advice, our get in touch page has a message us option to contact a guide to get help accessing the My BT account.

Hope this helps 🙂

Leanne.

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Can't access MyBT after registering

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