This topic

I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Sun, 26 Oct 2025 07:37:02 GMT

As per the title, I decided to move to Sky on the cost basis but I've now decided it was a bad choice.

Is is possible for BT to stop the move at this stage?

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

licquorice — Sun, 26 Oct 2025 07:58:32 GMT

Call them and ask.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

Anonymous — Sun, 26 Oct 2025 08:27:52 GMT

BT have a broadband offer on at the moment with some great prices and the obligatory gift vouchers.

Stick with Sky for a week then as your within your fourteen days cooling off period use the one touch switch to cancel and rejoin BT as a new customer.

You'll be given a new account number as your old one closed when you left.

Do this myself bi annually and apart from returning verious router's it's pain free.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Sun, 26 Oct 2025 09:17:49 GMT

@Anonymous

Thanks for your reply.

The reason I want to stay is I've been diagnosed with extremely high blood pressure & I have to avoid any form of stress until they get it under control.

I feel that having to mess about changing the new Sky router & dealing with any other issues will be stress I don't need.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

WSH — Sun, 26 Oct 2025 10:23:39 GMT

Shouldn't be a problem. I've recently done the same myself, after Sky screwed up an order and then tried to BS me about what is and isn't possible.

You will need to return Sky's router. (If they've sent you one. Make sure you keep the certificate of posting the Post Office gives you and I'd also keep an eye on the Royal Mail's tracking page. Take an keep a screenshot of it when it says it was delivered and signed for and keep it for future reference).

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

VeteranISPUser — Sun, 26 Oct 2025 10:39:53 GMT

Hi @caravanj How long ago was this? When I started the switch to Sky, BT called me and offered me a price that would beat Sky. All I said was yes please, and the switch was cancelled.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Sun, 26 Oct 2025 11:38:03 GMT

@VeteranISPUser

Thanks for your reply.

BT did make me an offer but it was only about £5 a month less than I'm paying now. If I do get switched over to Sky I'll have to cope with it but I'm trying to eliminate any form of potential stress that I can at the moment.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

Anonymous — Sun, 26 Oct 2025 11:47:17 GMT

Either way BT will want their router returned

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

Christopher_G — Sun, 26 Oct 2025 14:30:29 GMT

Hi @caravanj

I'm sorry to hear of your recent diagnosis, I hope you're feeling better soon.

If you speak with our Customer Support team, they'll do their best to help you stay with minimum stress.

Chris

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Sun, 26 Oct 2025 14:32:29 GMT

@Christopher_G

Thanks, I'll contact them.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Sun, 26 Oct 2025 14:52:37 GMT

@Christopher_G

Thanks once again, the move has been stopped & I'll stay with BT.

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

Peter_W — Mon, 27 Oct 2025 08:10:22 GMT

Hey there @caravanj, I'm really glad to hear that our team managed to get this sorted for you in the end!

Thanks for taking the time to come back and let us know, too!

You take care,

Peter

Re: I'm Moving to Sky on the 4th November but I Want to Stay with BT

caravanj — Wed, 12 Nov 2025 22:23:20 GMT

Final update, on the 4th November my service did indeed remain with BT but I phoned them & said my contract finished on the 5th November & I signed up to a new contract on some offer they had & I'm only paying slightly more than I would have paid with Sky, but it includes a 20GB EE sim card which I've put in a spare phone for when O2 goes down.