This topic

BT Reward card

emmasimpson264 — Sat, 01 Nov 2025 17:51:37 GMT

Hi i didn’t receive my reward card,

I claimed it after BT activated my Broadband on the 16th September it has been over 45 days still not received mine, I tried all the solutions mentioned on this forum by other members and Moderators still no luck.

another member did mention on here that

Customers who purchased the broadband and had a engineer visit to install the broadband have received the Reward card,

Customers who purchased the broadband and didn’t need a engineer to visit to activate or had self install activation have not received the reward card,

I had a self install, I didn’t need a engineer to visit my home to activate my broadband I was lucky as the previous Owners/tenants had left Openreach equipment so BT were able to activate my broadband without visiting my property .

Any other members having the same issues with receiving your reward cards ? Or anyone who has received the reward cards?

leave a comment on here i need BT to see this and take some action

Please mention if you have received your reward card or not and also mention how you had your BT Broadband installed Engineer visit or Self install activation?

Thank you

Re: BT Reward card

kenstone1987 — Sat, 01 Nov 2025 20:32:52 GMT

Hi Emma sorry to hear that you haven’t received your reward,

I had my Bt fibre broadband installed by a Open reach engineer on the 19/09/2025

I claimed my reward on 20/09/2025 and I received a virtual reward card by email on 24/10/2025

I hope this information helps

Regards, Kenneth

Re: BT Reward card

emmasimpson264 — Sun, 02 Nov 2025 05:18:52 GMT

Hi i am glad you received your reward

thank you for letting me know i really appreciate it

Re: BT Reward card

Martin3089 — Sun, 02 Nov 2025 13:52:05 GMT

Hey just came across your post, I’m in the same boat as you

Remote Activation / Self Install 23/09/25

Claimed the reward card on 25/09/25

Contacted Purecard on the 26/10/25 who said they had no record of a reward card being ordered by Bt, I had to provide some order information the advisor said some technical issue on the BT system that is preventing the reward card from being ordered.

I’m still waiting Not received the reward card as of 02/11/25

Re: BT Reward card

Maryb1 — Sun, 02 Nov 2025 14:47:49 GMT

Hi Emma

I’m in a similar situation,

Bt/Openreach Remote activation 02/09

I Claimed the reward card on 02/09

Contacted bt@purecard.com 10/10/2025 They said no order information received from BT asked me to contact Bt for VOL number, I gave them that and had a reply that Bt will investigate and send a replacement, I am still waiting for my reward

Re: BT Reward card

Susanhall — Sun, 02 Nov 2025 15:21:33 GMT

Hi Emma

I just wanted share my experience so far

self Install/ Remote activation by BT 11/09/2025

I claimed the reward card from the link after receiving my order confirmation on 05/09/2025

Contacted BT customer service and Purecard they blame each other not received my reward I made a official complaint that BT closed without a resolution or response

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 13:11:10 GMT

Hi peeps,

Thank you so much for commenting and sharing your experiences,

I am surprised that no BT employee or a Mod have commented or tried to reached out to me.

Keep the comments and sharing coming Peeps Thank you 🙏

Re: BT Reward card

JoelM26 — Mon, 03 Nov 2025 13:46:47 GMT

Hi Emma

I hope you are doing well?

Im still waiting for my reward card from bt i think you might be onto something.It’s funny and a shame for such a large telecommunication company like bt who surely have 100’s of tech employees employed, Cant fix a simple technical issues with the reward process

Re: BT Reward card

JoelM26 — Mon, 03 Nov 2025 13:56:29 GMT

My Timeline

Placed online order, 13/09/2025 Offered Full fibre plus £80 BT Reward

Remote activation/ Self install as i was already on Full Fibre with Vodafone 26/09/2025

Claimed Reward card 29/09/2025

Phoned BT CS 31/10/2025

emailed: bt@purecard.com

Purecard are saying they haven’t received order from BT, And will investigate i provided them a VOL number

Re: BT Reward card

Dazz2005 — Mon, 03 Nov 2025 14:06:38 GMT

Hi I’m in a smiliar situation

claimed on 30th September -self setup

still no reward card.

however I have had a email on 18th Oct to say my reward card is on the way. But I’ve phoned the card services (pure card) and they can’t see anything. Has anyone else had this email ?

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 14:09:59 GMT

Thank for sharing @JoelM26

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 14:10:31 GMT

Thanks for sharing @Susanhall

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 14:17:54 GMT

Hi @Dazz2005

I have had a similar email saying it’s on the way, I’m certain a few other have had same.

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 14:22:28 GMT

If you had a Remote activation/ Self install
You will not get the reward card until BT and purecard fix the issue

Re: BT Reward card

Dazz2005 — Mon, 03 Nov 2025 14:44:33 GMT

Update:

I just called Card Services and provided the VOL number, and they’ve confirmed that an escalation has been raised with BT. According to them, I should receive the card within 7–14 days. I’m not entirely sure how accurate that timeframe is, but it might be worth giving it a try

Re: BT Reward card

emmasimpson264 — Mon, 03 Nov 2025 15:04:13 GMT

Hi @Dazz2005

Thanks for letting us know,

I did the same as you on 17/10/2025 they told me the same thing but I still haven’t received mine until BT and Purecard fix the issue with the Remote/Self Install issue i am not too hopeful .

I really hope we do get our rewards, Good luck to us all 🤞🏽

Re: BT Reward card

Leanne_T — Thu, 06 Nov 2025 10:11:12 GMT

Morning everyone.

I've sent you all a private message on the community to get some details so I can share this feedback with the relevant support team. If you could take a look and get back to me that would be great.

Leanne.

Re: BT Reward card

emmasimpson264 — Thu, 06 Nov 2025 12:38:26 GMT

Good afternoon @Leanne_T

Thank you for getting back to us,

I have responded to your PM

Thank you

Emma

Re: BT Reward card

Leanne_T — Thu, 06 Nov 2025 13:13:55 GMT

No problem @emmasimpson264

I have this now, thanks for the quick reply 🙂

Leanne.

Rewards card

Colin82 — Thu, 06 Nov 2025 17:12:15 GMT

Hi,

im very frustrated right now - internet was self install on 15th sep, reward card claimed waited 30 days no response.

i have chased this with BT who blame pure card and chased with pure card who blame BT - I have contacted pure card with the VOL number and they said I would receive within 7 days.

I have still not received the card and have now paid my second bill to BT

has anyone successfully managed to get their reward card and can give me any help

Thanks

@Leanne_T is this something you can help with ? I have raised an complaint and again had no response