This topic

Billing request being ignored-old customer

abigail123 — Fri, 07 Nov 2025 03:08:58 GMT

Hi everyone,

I recently left BT and urgently requested my historical bills to prove that I paid under my own name and address. I’ve been with BT for over 14 years and have never owed anything. Unfortunately, my request has been ignored, even after I explained how urgent this is. I’m extremely frustrated as the delay has already caused me to lose a significant amount of money.

Has anyone dealt with something similar or know how I can escalate this further?

Re: Billing request being ignored-old customer

imjolly — Fri, 07 Nov 2025 10:02:15 GMT

try contacting the billing team using 'message now' and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Billing request being ignored-old customer

gg30340 — Fri, 07 Nov 2025 11:18:07 GMT

BT only keep historic bills for 15 months which you can view in your MyBT.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-can-i-view-my-bill-online-with-a-my-bt-account-

Re: Billing request being ignored-old customer

abigail123 — Fri, 07 Nov 2025 11:46:49 GMT

Hello
I’m a former customer and no longer have an active account, but I need help with accessing my previous bill it’s not even up to 15months I’ve left BT Could you please let me know how I can go about with this?
I’m extremely disappointed as I’ve called and nothing has been done

Re: Billing request being ignored-old customer

licquorice — Fri, 07 Nov 2025 12:05:05 GMT

Surely if you simply need to prove you paid the bills yourself, your bank can supply the necessary information.

Re: Billing request being ignored-old customer

abigail123 — Fri, 07 Nov 2025 12:08:42 GMT

Yes, but I need evidence that clearly shows my name and address on the bill. I’m already using bank statements, but I also need a utility bill to provide additional proof.

Re: Billing request being ignored-old customer

gg30340 — Fri, 07 Nov 2025 12:23:07 GMT

Download and print off the bills!

Re: Billing request being ignored-old customer

abigail123 — Fri, 07 Nov 2025 12:58:32 GMT

Download from where?

Re: Billing request being ignored-old customer

imjolly — Fri, 07 Nov 2025 13:11:26 GMT

by going to MYBT and bills and download from there

Re: Billing request being ignored-old customer

gg30340 — Fri, 07 Nov 2025 17:38:32 GMT

@abigail123wrote:
Download from where?

Did you not even bother reading the link I posted?