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Continually billing and chasing for payment

WM10 — Thu, 13 Nov 2025 08:30:26 GMT

Back in June 2025 we cancelled all BT services due to our move to digital with another supplier. Since then, BT continually bill us for services we no longer have. I have tried to resolve this at least 3 times, have raised a complaint and told it was resolved but still get a monthly bill and telephone demands for overdue payment. Is there anyone in BT who can resolve this once and for all? I must have spent hours, on the phone, talking to various people and listening to annoying hold music to no avail!!

Re: Continually billing and chasing for payment

imjolly — Thu, 13 Nov 2025 09:02:23 GMT

have you tried contacting the billing team using message now https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Continually billing and chasing for payment

WM10 — Thu, 13 Nov 2025 10:11:35 GMT

Thank you. Some progress but will wait to see if it really gets resolved. Thanks for your response.