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Contract had ended and decided to renew but estimated bill doesn't match the price shown at renewal

cVel — Sat, 15 Nov 2025 23:17:01 GMT

Hi, recently noticed my contract had ended so I'm paying a large amount for just broadband service. I decided to have a look at my offers and saw the same package but around £40 (can't remember the exact price) so I renewed the contract thinking I'd be getting billed that much. But I just went to check the estimated bill at the end of the month and it's showing £71. Not sure if it's just because I renewed the contract during the middle of the month and the deal I agreed to will take effect after that or if I've just not been given the offer at all despite renewing for it.

Any help would be great

Re: Contract had ended and decided to renew but estimated bill doesn't match the price shown at rene

imjolly — Sun, 16 Nov 2025 00:59:25 GMT

If you didn't negotiate a new deal based on the offer then you need to contact cs 03301234150 asap and cancel current deal in cooling off period and negotiate a new deal. Alternatively cancel and move to new ISP - SKY or Plusnet etc

Re: Contract had ended and decided to renew but estimated bill doesn't match the price shown at rene

cVel — Wed, 19 Nov 2025 12:13:55 GMT

Thanks for the help, got sorted with them and should have the updated price with the next bill

Re: Contract had ended and decided to renew but estimated bill doesn't match the price shown at rene

Kodikid — Wed, 19 Nov 2025 13:26:33 GMT

Did you receive an email confirming this?

If you didn't chances are your bill will not change and their will be no record of any conversation relating to this.

Re: Contract had ended and decided to renew but estimated bill doesn't match the price shown at rene

cVel — Wed, 19 Nov 2025 14:40:12 GMT

It's updated in the app so have confirmation through there