https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448714#M179769 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MatwellMog_0-1763285717950.png" style="width: 750px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87221iFA8ECD93EB37716A/image-size/medium?v=v2&amp;px=400" role="button" title="MatwellMog_0-1763285717950.png" alt="MatwellMog_0-1763285717950.png" /></span></P> Sun, 16 Nov 2025 09:38:54 GMT MatwellMog 2025-11-16T09:38:54Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448715#M179766 <P>Why can’t I view my bills or billing history?&nbsp;</P> Sun, 16 Nov 2025 09:41:53 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448715#M179766 MatwellMog 2025-11-16T09:41:53Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448714#M179769 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MatwellMog_0-1763285717950.png" style="width: 750px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/87221iFA8ECD93EB37716A/image-size/medium?v=v2&amp;px=400" role="button" title="MatwellMog_0-1763285717950.png" alt="MatwellMog_0-1763285717950.png" /></span></P> Sun, 16 Nov 2025 09:38:54 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448714#M179769 MatwellMog 2025-11-16T09:38:54Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448717#M179767 <P>&nbsp;Make sure your customer account number matches your log in details&nbsp;</P> Sun, 16 Nov 2025 09:47:07 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448717#M179767 Kodikid 2025-11-16T09:47:07Z https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448776#M179775 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311282">@MatwellMog</a></SPAN>&nbsp;</P> <P>If you are able to login but not seeing any bill details, it is worth checking that it is the account number that is linked as <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/315739">@Kodikid</a></SPAN> mentioned.</P> <P>If it isn't, and you aren't able to add the correct account, or if it is the correct one, contact our <A href="https://www.bt.com/help/contact-bt/account-and-billing" target="_blank">Account &amp; Billing guides</A> who can help to get it working as it should be.</P> <P>Michael</P> Mon, 17 Nov 2025 10:40:14 GMT https://community.bt.com/t5/Bills-Packages/Billing/m-p/2448776#M179775 Michael_D 2025-11-17T10:40:14Z