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Bill, £2.51 charge for Voice on mobile section of current bill

rasta — Sun, 16 Nov 2025 18:59:57 GMT

Bill, £2.51 charge for Voice on mobile section of current bill,

any ideas why?

we have mobiles only, we have a landline but no phone plugged in for a couple of years

Re: Bill, £2.51 charge for Voice on mobile section of current bill

imjolly — Sun, 16 Nov 2025 21:31:23 GMT

Possible causes of a charge on mobile bill - making a call(s) toanumber that is not included in free calls or sending mms text which are also not free and easily done or simply an error on BT part

Re: Bill, £2.51 charge for Voice on mobile section of current bill

rasta — Sun, 16 Nov 2025 21:47:56 GMT

I have been getting scam calls in oriental languages going to my voicemail, listening to them then deleting them and blocking. Could it be this? if so how do I stop it?

Re: Bill, £2.51 charge for Voice on mobile section of current bill

Ali_A — Mon, 17 Nov 2025 15:52:46 GMT

Hi @rasta

Receiving incoming calls are not chargeable, unless you're abroad at the time.

What does it show on the itemisation part of the bill next to the £2.51 charge?
You can view your bill and breakdown online.

Ali

Re: Bill, £2.51 charge for Voice on mobile section of current bill

rasta — Mon, 17 Nov 2025 21:53:12 GMT

Re: Bill, £2.51 charge for Voice on mobile section of current bill

imjolly — Mon, 17 Nov 2025 22:33:52 GMT

According to your bill you made a call to a number which was not part of your free calls package which resulted in cost of £2.51

Re: Bill, £2.51 charge for Voice on mobile section of current bill

rasta — Mon, 17 Nov 2025 22:45:10 GMT

If that was the case it would show the number I called?

Think I have just realised what I did, called a friend in Portugal 🇵🇹 😳

Re: Bill, £2.51 charge for Voice on mobile section of current bill

imjolly — Mon, 17 Nov 2025 22:48:42 GMT

Looks like you have found the cause of the charge on your bill

Re: Bill, £2.51 charge for Voice on mobile section of current bill

Ali_A — Tue, 18 Nov 2025 12:25:13 GMT

Thanks for getting back to us with the details @rasta

Glad you managed to get to the bottom of the call charges!

Ali