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Migrated from BT to EE. Contract pricing query...

besmirched — Thu, 20 Nov 2025 22:56:43 GMT

I have recently moved from BT to EE Full Fibre Broadband during my contract with BT. I understand they are the same company so this migration shouldn't raise any concerns like switching to a completely different provider.

A 24mth contract price for EE Full Fibre 900Mb was agreed over the phone. The activation/migration took place on 12th November. On the same day I noticed on the EE website that their Black Friday price had gone live, reducing from around £48 to £37.

I did email asking if they could apply the Black Friday deal for me, I got an email back a few days later which sounded a little over convoluted and confusing, and it sounds like they are suggesting my thinking is off with regards to the BF deal.

I sent a follow-up email explaining that I have a 14 day cooling off period from my activation date, and I felt this meant that I should be able to get the BF deal applied in my case.

Can anyone tell me if my thinking is off here?

Re: Migrated from BT to EE. Contract pricing query...

chrisjp — Thu, 20 Nov 2025 23:08:40 GMT

I suspect that you'd have to cancel your current deal during the cooling off period, risk then having no broadband service, until you'd re-contracted with EE at the hoped-for lower price. There is also a risk that when you try to do this, EE will say that the BF deal is for new customers only - and because EE and BT are in the same group you are not a new customer.
£48/month is not a bad price for full fibre and it's probably not worth the hassle trying to get it reduced - but that's just my 2 pennyworth!

Re: Migrated from BT to EE. Contract pricing query...

Kodikid — Fri, 21 Nov 2025 02:05:24 GMT

Personally on principle you should abandon EE while you're within the cooling off period.

At the moment there's literally black friday deals everywhere.

If you stay with EE on that deal you will literally be hundreds out of pocket

Try Sky or Vodafone

If there no good you have two weeks to return to BT/EE as a new customer

You would also get with BT the legendary £150 reward card

Don't be deterred by the irrational fear of being left without broadband. That's why one touch switch was introduced

Re: Migrated from BT to EE. Contract pricing query...

besmirched — Fri, 21 Nov 2025 03:06:36 GMT

@chrisjp Yeah, my thinking was they were being reluctant to give me the deal because I moved from BT to EE; so technically the same company. However, I’m not sure that tracks because I was put on a new 24mth contract with EE, rather than my previous BT contract continuing with EE.

Re: Migrated from BT to EE. Contract pricing query...

garybs29 — Fri, 21 Nov 2025 08:15:16 GMT

You agreed a deal that was available when you ordered, a new deal becoming available afterwards doesn't mean they should change it! Why do people think like that, do you go into other shops asking for the difference a week or 2 later?

Under your 14 days you can cancel but would need to look at re-ordering on a different account so timings would need to work too

Re: Migrated from BT to EE. Contract pricing query...

imjolly — Fri, 21 Nov 2025 10:09:45 GMT

@besmirched

I think you also need to be careful if you switch from BT to EE mid contract that terminating your EE may then leave you open to charges from BT otherwise it would be a neat way of getting out BT contract without early termination charges