This topic

Different speed packages

borderline — Mon, 24 Nov 2025 14:24:12 GMT

I have login onto my account, full fibre became available in my area, a few weeks ago it was showing me the full speeds available.

I have checked again and now this has changed , full fibre only offers me up to 74mb (which is what I'm getting now in copper)

But if I log out from account and I enter my postcode and house, it gives me the fast full fibre speeds?

why is that?

logged in:

logged out:

imjolly — Mon, 24 Nov 2025 14:27:05 GMT

enter your phone number but if on digital voice then need to use address and post results including the notes

borderline — Mon, 24 Nov 2025 14:35:40 GMT

imjolly — Mon, 24 Nov 2025 14:40:19 GMT

that shows FTTP is available but also says it is a business unit not residential

borderline — Mon, 24 Nov 2025 14:53:54 GMT

it's a flat above a shop, that's why it says business , same building but flats above

chrisjp — Mon, 24 Nov 2025 15:29:11 GMT

Does the flat have the same mail address as the shop?

borderline — Mon, 24 Nov 2025 15:31:45 GMT

no, shop is number 460, flats 460A

licquorice — Mon, 24 Nov 2025 15:36:16 GMT

It also says congested duct which suggests it is not possible to install further fibre cables.

borderline — Mon, 24 Nov 2025 16:14:43 GMT

does that mean full fibre cannot be installed at my property ?