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FTTP BT/Openreach buried install

Otto1214 — Wed, 26 Nov 2025 12:59:49 GMT

Been with GPO/BT probably 50 years, unlikely to reach 51, because, "Full Fibre has arrived" 30/9/25. Booked up same day. Since then they have sent me. BT 2 Emails 7 texts, Openreach 2 emails approx 17 texts. I have phoned Ryan, Simon, Glen, Duncan, Gracie, Matt, and online Sweata. Telephone calls to Accrington Liverpool Dundee and Belfast. I have had 3 complaints opened and closed without resolve despite requesting what action taken. Openreach text and offer dates and when I select one they either don't turn up or do when we are out despite knowing from day one that access is via locked gates which requires we be there. There appears to be an enormous Kafkaesque doom loop which we are trapped in. Everyone is very nice and can I use your first name but nothing has changed. Openreach are all over my village but no further forward than day one. The cost to BT/Openreach must be enormous as I don't believe I have been selected for special mistreatment. Have the names of BT and Openreach board, mostly I believe ex BT so maybe just send this to Chief Financial Officer and Rachel to explain why productivity so poor in UK. Am I alone?

Re: FTTP BT/Openreach buried install

imjolly — Wed, 26 Nov 2025 14:15:12 GMT

can you please enter you phone number if not on digital voice or use your address then post results including all the notes and we can see what is on offer and/or any problems listed

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: FTTP BT/Openreach buried install

Otto1214 — Wed, 26 Nov 2025 14:44:18 GMT

Broadband check shows WBC FTTP. available FTTP install process KC12 Assure which means 2 stage and assured meaning keep customer informed. They new from day one copper buried without conduit so one survey already completed after several failed attempts, see my original comments. Text tells me another survey required, offer me dates one accepted by me and date selected passes without them appearing . Every day I track order on my BT it shows appointment today TBC and it never is. Why another survey needed escapes me since day one they new the facts.

Thanks for your interest. Just a minute ago received email from BT recording another complaint is now being investigated, no 4 I think.

Re: FTTP BT/Openreach buried install

imjolly — Wed, 26 Nov 2025 16:20:45 GMT

You seem to be just going round in circles and getting no progress so try using the consumer resolutions email address and they will help you

https://www.bt.com/content/dam/bt/help/complaints/Complaints_Code_of_Practice.pdf