This topic

Universal credit

ruthjayne40 — Sat, 29 Nov 2025 10:39:09 GMT

Morning I found out that I should be on less to pay. As I am on universal credit have been for 4 years with health issues. How can I get this sorted please. Ruth.

Re: Universal credit

iniltous — Sat, 29 Nov 2025 10:45:23 GMT

https://www.bt.com/broadband/home-essentials

Re: Universal credit

imjolly — Sat, 29 Nov 2025 11:32:54 GMT

current costs for essential packages are

social tariff

Re: Universal credit

alexajames — Sun, 30 Nov 2025 11:27:01 GMT

If you’re on Universal Credit, you may be eligible for BT’s Home Essentials package, which offers a lower-cost broadband and phone plan for customers on certain benefits. You can check your eligibility and apply directly through BT here: BT Home Essential s.

Once you apply and BT confirms your eligibility, they’ll update your package and pricing accordingly. If you need help with the process, BT’s customer support can guide you through it.