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Returned equipment still showing as awaiting return

homerhotspur — Fri, 28 Nov 2025 16:22:25 GMT

So, I returned a BT You view box on 7 November with the provided label. Confirmed as delivered the following day but still showing as outstanding. I've been through something like this before and I think someone on here sorted it.

Any suggestions/assistance ?

Many thanks

Re: Returned equipment still showing as awaiting return

gg30340 — Fri, 28 Nov 2025 18:37:15 GMT

It is taking about four weeks for accounts to be updated when items are sent back.

Nobody including the moderators on this forum have account access but If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.

Re: Returned equipment still showing as awaiting return

shakey1981 — Sat, 29 Nov 2025 13:47:35 GMT

also asy you can prove tracking this is sent back then if it still shows awaiting then use live chat and give them the tracking number