https://community.bt.com/t5/Bills-Packages/MyBt-account-showing-my-old-account-details-not-my-new-one/m-p/2450360#M180030 <P>Call BT Billing 0330.1234.150 and they should be able to delete the old account.</P> Mon, 08 Dec 2025 17:22:14 GMT gg30340 2025-12-08T17:22:14Z https://community.bt.com/t5/Bills-Packages/MyBt-account-showing-my-old-account-details-not-my-new-one/m-p/2450358#M180029 <P>I used to have BT services a few years ago and changed provider. I have now come back to BT but I have a new account number than my old one.&nbsp;</P><P>Whenever I sign in to MyBT either online or on the app, it defaults to my old account and I am unable able to change it to my new one to check my services and bills etc.&nbsp;</P><P>&nbsp;</P><P>I have already tried clearing Data and cache, and also uninstalled and reinstalled the app.&nbsp;</P><P>Can anyone help?</P> Mon, 08 Dec 2025 17:08:46 GMT https://community.bt.com/t5/Bills-Packages/MyBt-account-showing-my-old-account-details-not-my-new-one/m-p/2450358#M180029 fireblade76 2025-12-08T17:08:46Z https://community.bt.com/t5/Bills-Packages/MyBt-account-showing-my-old-account-details-not-my-new-one/m-p/2450360#M180030 <P>Call BT Billing 0330.1234.150 and they should be able to delete the old account.</P> Mon, 08 Dec 2025 17:22:14 GMT https://community.bt.com/t5/Bills-Packages/MyBt-account-showing-my-old-account-details-not-my-new-one/m-p/2450360#M180030 gg30340 2025-12-08T17:22:14Z