This topic

Renew Broadband

gspearson — Fri, 19 Dec 2025 16:58:51 GMT

My "Contract" expires in 3 weeks. I keep getting BT letters on very thick paper that say nothing. I seem to be being offered a renewal at about £4 a month less than I am currently paying with a set of things I don't want. There seems to be no prospect of fibre to the premises. All I want is broadband and telephone - I have a Smart hub, don't use much data on my Tescomobile account. I might like faster fibre but there is no prospect of that.

So should I "renew" at the lowest price. What happens if I don't?

Re: Renew Broadband

gspearson — Fri, 19 Dec 2025 17:24:18 GMT

I've just checked my Bills. I've been paying £9 for the 700 minutes package and £4.30 for message taking. One month I reached 97 minutes - that's peak, I make and receive very few calls; I have my mobile set to silent and use it only for apps and emails (and they are on Tesco). So I can save £13 a month - hardly worth any bother. Now if a full fibre connection were on offer... Next door has CityFibre (with about 20 "providers") . Perhaps this is the time to leave BT as they have "no plans".

I'm 2 miles from Edinburgh city centre and OpenReach covers every street around here but not mine.

Re: Renew Broadband

Chris__S — Sat, 20 Dec 2025 13:27:49 GMT

Hi @gspearson

If the offer that you have been sent isn't right for you, I'd recommend getting in touch with one of our guides who can find a deal that will match your needs.

If you'd like to check the speed options that are available in your area, just head to our Broadband checker.

Chris S

Re: Renew Broadband

gspearson — Sat, 20 Dec 2025 15:53:14 GMT

Hi @Chris__S That's a quick and kind reply. The letter told me nothing; I've checked on line, so I might telephone (my second call in a month) to reduce my pointless expenditure. There is no OR fibre to the 17 houses in this street, although I can see a forest of OR kit. CityFibre are ready to pounce.

Re: Renew Broadband

Chris__S — Sun, 21 Dec 2025 11:23:42 GMT

We certainly don't want to lose you as a customer @gspearson.

As Openreach is a completely separate entity from ourselves, we'd have to work within the parameters of what is possible at the moment.

I'm keen for a guide to run through what options are available for you in your home, so I'd recommend getting in touch with us, and we'll certainly do our best to meet your needs.

Chris S

Re: Renew Broadband

gspearson — Sun, 21 Dec 2025 12:06:06 GMT

Thanks. I don't want to leave after 50 years. I'll make a call.

Re: Renew Broadband

Chris__S — Sun, 21 Dec 2025 13:36:42 GMT

Thank you @gspearson

I really appreciate you making the effort to stay with us.

I'd hate to see you leave after all of that time.

Chris S