This topic

Kit return. I'm getting hassled

kenwill19a — Mon, 29 Dec 2025 12:54:26 GMT

I sent my broken TV kit back to BT some weeks ago and i keep getting hassled by text about it. It's annoying, I'm 85 years old & could do without the extra stress.

For some reason when I put the RM tracking number it keeps saying unable to do and check tomorrow

Can someone from BT please look into this?

Acc no: ***

Tracking

***

Thanks

[Mod edit: Removed personal information from the community]

Re: Kit return. I'm getting hassled

shakey1981 — Sun, 28 Dec 2025 12:54:01 GMT

just go live chat and give them the info they ie tracking number aslong you can prove you sent it via the tracking number they will stop hassling you

you might want to remove tracking number an account number from this post this is a public forum every can see this use the edit feature

us this https://www.bt.com/help/contact-bt/account-and-billing/tv

use message us feature

they will need a few account details to verify its you

dont put them in reply to this post use the info in message us

once varified tell them you sent back the eqipment and give them the tracking number

Re: Kit return. I'm getting hassled

gg30340 — Sun, 28 Dec 2025 20:22:24 GMT

It is taking in excess of four weeks to update accounts after an item has been received. If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.

Re: Kit return. I'm getting hassled

kenwill19a — Mon, 29 Dec 2025 12:36:40 GMT

Thanks, will get on that soon as possible.

Can't seem to edit the original post though to remove tracking.

Re: Kit return. I'm getting hassled

gg30340 — Mon, 29 Dec 2025 12:46:03 GMT

You can only edit a post for one hour after it has been posted. I have asked a moderator to remove it.

Re: Kit return. I'm getting hassled

shakey1981 — Mon, 29 Dec 2025 12:47:00 GMT

this 3 dots press on it and see if it says edit if not the maybe a time limit on edit or may not be signed in

if you are and you still canr do it maybe a mod can edit this fo ryoy

Re: Kit return. I'm getting hassled

kenwill19a — Mon, 29 Dec 2025 12:48:03 GMT

must be a time limit as i tried that. thanks anyway.

Re: Kit return. I'm getting hassled

zulu17 — Mon, 29 Dec 2025 12:53:07 GMT

If Royal Mail site don't have the tracking data after this time it is likely that the scanning of the package was not successful (they do I believe retain tracking records for over a year) so the advice given in this thread to contact BT is the way forward.