This topic

active line takeover

joester — Thu, 01 Jan 2026 19:18:36 GMT

I have elderly parents and would like to take over the account to save issues in the future
we have full fiber here already
i have read i can just start a new contract and this ends the old one in their name is this correct ?
will this keep their original home phone number ?

also within that contract is my mobile phone will that port over too ? if not how do i do that ?
meant thanks
Joe

Re: active line takeover

gg30340 — Thu, 01 Jan 2026 19:39:59 GMT

You can not just take over an account.

You could become a "manager" of your parents account and if needed set up the account that you pay the bill but as stated you will only be the account manager and not the account holder.

For you to "take over" the account your parents would need to cancel their package, which if they are still in a Fixed Term Contract would incur cancellation fees.

You could then take out your own contract for broadband with a landline phone. It will not automatically carry over the phone number and neither will it automatically port the mobile phone to the new contract.

You would be better to call BT Billing 0330.1234.150 and ask their advice as to the best way to achieve what you want.

Re: active line takeover

joester — Sat, 03 Jan 2026 18:02:24 GMT

oh thats kinda a shame i hoped it was going to not need me to phone is tricky as i work the time that line is manned
so cant really call

no way i can do that in text form ? ..
seems so easy to me to just change the first name on the contract .. and what bank the money comes from
literally every other thing would be the same still
ah well

Re: active line takeover

gg30340 — Sat, 03 Jan 2026 18:56:23 GMT

You can not change the name on the contract.