This topic

BT Rewards card

jd54 — Tue, 23 Dec 2025 16:11:29 GMT

Joined BT on 15/9/25,still waiting for promised BT rewards card,been pushed from BT to Purecard numerous times,sent requested info to Purecard numerous times still no card,paid 3 bills,this is a joke,

have made a complaint and will see if that makes a difference,no holding much faith in that,seems to be a scam.

Re: BT Rewards card

Christopher_G — Tue, 23 Dec 2025 18:43:05 GMT

Hi @jd54

Welcome to the community.

I'm sorry to hear that you haven't been able to resolve this with our Customer Support team, or through Purecard. You've done the right thing in making a complaint. Hopefully, the complaints team will be able to get to the bottom of what has happened and help you get a solution.

Please keep us updated with what happens.
Chris

Re: BT Rewards card

jd54 — Tue, 23 Dec 2025 18:44:36 GMT

Will do,fingers crossed 🤞

Re: BT Rewards card

jd54 — Mon, 05 Jan 2026 14:28:15 GMT

All sorted,virtual reward card received after lodging complaint.

Re: BT Rewards card

jd54 — Mon, 05 Jan 2026 14:31:53 GMT

Virtual card finally received.

Re: BT Rewards card

Leanne_T — Mon, 05 Jan 2026 15:29:48 GMT

Hi there @jd54

Thanks for coming back and letting us know you've received the reward card.

Leanne.