https://community.bt.com/t5/Bills-Packages/50-BILL-FOR-ITEMS-RETURNED/m-p/2452054#M180285 <P>Hi hope someone can help.&nbsp;</P><P>I had an old bt broadband account which I did not renew several months ago. When it ran out i phoned up and opened a new EE Account. It's been several months and everything is fine . Upon changing to the new account I wanted to send back my EE&nbsp; smart hybrid connect and they sent me a barcode to post. They also requested my BT wifi extender from my old account. I phoned up customer service and asked as I had only received I postage barcode could I post both items together. They said yes!</P><P>Posted both items in good time and got an email a week later saying return received all good. Even put a note in with both the new account and old account numbers on each bit of kit. Have receipt of proof of postage.</P><P>Got email yesterday saying a final payment of,£50 is late and past due. Final payment requested,???.</P><P>£ 50 is what they quoted if disc was not returned. Can anyone please help.</P> Tue, 06 Jan 2026 07:38:58 GMT Ulsterair 2026-01-06T07:38:58Z https://community.bt.com/t5/Bills-Packages/50-BILL-FOR-ITEMS-RETURNED/m-p/2452054#M180285 <P>Hi hope someone can help.&nbsp;</P><P>I had an old bt broadband account which I did not renew several months ago. When it ran out i phoned up and opened a new EE Account. It's been several months and everything is fine . Upon changing to the new account I wanted to send back my EE&nbsp; smart hybrid connect and they sent me a barcode to post. They also requested my BT wifi extender from my old account. I phoned up customer service and asked as I had only received I postage barcode could I post both items together. They said yes!</P><P>Posted both items in good time and got an email a week later saying return received all good. Even put a note in with both the new account and old account numbers on each bit of kit. Have receipt of proof of postage.</P><P>Got email yesterday saying a final payment of,£50 is late and past due. Final payment requested,???.</P><P>£ 50 is what they quoted if disc was not returned. Can anyone please help.</P> Tue, 06 Jan 2026 07:38:58 GMT https://community.bt.com/t5/Bills-Packages/50-BILL-FOR-ITEMS-RETURNED/m-p/2452054#M180285 Ulsterair 2026-01-06T07:38:58Z https://community.bt.com/t5/Bills-Packages/50-BILL-FOR-ITEMS-RETURNED/m-p/2452061#M180286 <P>If you are sure it is from BT give Billing a call on 0330.1234.150 and explain what has happened. Have your Proof of Postage and email to hand when you call. They should be able to update your account.</P> Tue, 06 Jan 2026 08:32:27 GMT https://community.bt.com/t5/Bills-Packages/50-BILL-FOR-ITEMS-RETURNED/m-p/2452061#M180286 gg30340 2026-01-06T08:32:27Z