This topic

Bt reward card

jennifer_lewis71 — Wed, 31 Dec 2025 20:27:10 GMT

Hi,

I purchased a new BT Broadband package and a £70 reward card was offered installed on 20/11/2025. I claimed it successfully on 21/11/2025. I emailed Purecard as instructed . The team told me no data has been sent to them by BT, so they can't send the reward out and asked me to contact BT.

It's been over 40 days since the installation. bills paid, I’ve still not received the Card

Re: Bt reward card

Christopher_G — Fri, 02 Jan 2026 13:34:13 GMT

Hi @jennifer_lewis71

Welcome to the community.

I've sent you a private message. Could you check your community inbox and get back to me there please?

Thanks

Chris

Re: Bt reward card

jennifer_lewis71 — Fri, 02 Jan 2026 14:32:05 GMT

Will do cheers 😊

Re: Bt reward card

peterwilliams16 — Thu, 08 Jan 2026 01:40:23 GMT

Hi @Christopher_G

Not received my reward

installation 26/11/2025

claimed 27/11/2025

Called 3 times hasn’t helped

Re: Bt reward card

Michael_D — Thu, 08 Jan 2026 09:33:57 GMT

Hi @peterwilliams16

Welcome to the community.

I've sent you a private message to take some details.

Michael