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Missold home essentials

harrison1958 — Sat, 10 Jan 2026 00:12:31 GMT

Do fpr over a year i have been ob the wrong package and when i sogned up to this service i wasnt given sny choice of what package i should be taking.

How do i go about sprting rhis as im on another 12 month on the wrong package and get bo where woth bt when i ask about it.

Happy to charge you for the most expensive package they have though amd say nothing .

Also when i log into my account theres no way change package or cancel it.

Can any bt staff help with this thanks a vulnerable customer with mental issues . Thanks

Re: Missold home essentials

Alex_H — Sat, 10 Jan 2026 09:47:47 GMT

Hi @harrison1958,

Thanks for visiting the BT Community

I am sorry to hear you are unhappy regarding your BT Home Essentials package. I have reached out via private message for more details to see if this is something we can help with.

Alex

Re: Missold home essentials

imjolly — Sat, 10 Jan 2026 10:03:17 GMT

social tariff

this is the current home essential packages available