Unable to log into MY Bt, yet works fine for Email

RobinEssex74 — Mon, 26 Jan 2026 17:13:22 GMT

So random issue, wanted to sign into My BT to check the acct and cannot login, password and user acct are correct, and can happily sign into emails in the web and desktop outlook without issue.

Password hasnt changed, but i did try a password reset, which appears to have been succesful, yet still says incorrect username/Password.

Feels like i'm missing something, was wondering if anyone else has experienced this?

Re: Unable to log into MY Bt, yet works fine for Email

Katie_B — Tue, 27 Jan 2026 10:19:58 GMT

Hi @RobinEssex74.

Thanks so much for coming here.

I would recommend deleting and reinstalling the app and clearing cache.

If this does not fix things for you, please give us a call.

Speak soon,

Katie

This topic

Unable to log into MY Bt, yet works fine for Email

Re: Unable to log into MY Bt, yet works fine for Email