https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454625#M180911 <P>Hello, I had a 40 day delay for my full fibre installation to be completed, even though I was asked to pay from my original install date.&nbsp; &nbsp;Am I due a refund?</P> Tue, 03 Feb 2026 14:24:54 GMT VINCENT5 2026-02-03T14:24:54Z https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454625#M180911 <P>Hello, I had a 40 day delay for my full fibre installation to be completed, even though I was asked to pay from my original install date.&nbsp; &nbsp;Am I due a refund?</P> Tue, 03 Feb 2026 14:24:54 GMT https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454625#M180911 VINCENT5 2026-02-03T14:24:54Z https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454626#M180912 <P>Yes</P><P>It's £6 for everyday It's delayed from your original install date</P> Tue, 03 Feb 2026 14:27:40 GMT https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454626#M180912 Kodikid 2026-02-03T14:27:40Z https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454637#M180913 <P>Compensation for a delay is only offered if you have received the install date in writing. I think that if they have notified you in writing prior to that date that the date is changed it is from the new date given.</P><P><A href="https://www.bt.com/help/account-and-billing/automatic-compensation#activation" target="_blank">Automatic Compensation | BT Help</A></P> Tue, 03 Feb 2026 15:21:51 GMT https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454637#M180913 gg30340 2026-02-03T15:21:51Z https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454650#M180914 Yes just checked it’s £6.24 per day, thank you. Tue, 03 Feb 2026 17:02:13 GMT https://community.bt.com/t5/Bills-Packages/Refund/m-p/2454650#M180914 VINCENT5 2026-02-03T17:02:13Z