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Price Structure for Boradband

Ph772 — Tue, 03 Feb 2026 22:50:16 GMT

I received an email notifying me of a price increase on March 1st. I called to cancel my incoming call package and keep only the fibre broadband. Talked through the options and was shocked at the prices.

Can someone please advise why I am charged £57.38 for a package a new customer will pay only £28.99 for?

I've been a customer for over 20 years but will be terminating the contract in July. Seems very unfair.

Re: Price Structure for Boradband

chrisjp — Tue, 03 Feb 2026 23:16:45 GMT

Are you on a Halo "deal"?
If so, that's why you're paying much more than a new customer who is never offered a Halo deal.
It's BT's way of not honouring their "price promise".

Re: Price Structure for Boradband

WSH — Tue, 03 Feb 2026 23:21:23 GMT

You said it yourself….been a customer for 20 years….so they know they don’t have to work at keeping you.

I myself was in a similar situation recently. I ended up initiating a move to Sky, which Sky subsequently screwed up as they ignored me telling them it had to an Openreach FTTP install. CityFibre turned up and wanted to dig up a communal drive, so I sent them packing.

The interesting thing was that in that short time BT had finally got the message and offered me a sensible price. I cancelled with Sky and stayed with BT.

It seems you have to prove you are willing to walk.

Good luck to you.

Re: Price Structure for Boradband

Ph772 — Wed, 04 Feb 2026 08:31:08 GMT

Thank you. I have until June to give notice of termination so will shop around. The customer service advisor didn't seem that bothered when I asked about termination conditions and dates for notice. May be different when I actually call to end the contract. Glad to hear you are sorted now. Thanks for your time.

Re: Price Structure for Boradband

Ph772 — Wed, 04 Feb 2026 08:33:27 GMT

Yes it's the Halo package. I didn't realise this wasn't offered to new customers. Really disappointed, never had any issues and that's why I've stayed so long but our loyalty is never recognised. Thanks for your time.

Re: Price Structure for Boradband

iniltous — Wed, 04 Feb 2026 08:52:00 GMT

The main point is the price comparison, you can’t compare the basic broadband package to the same broadband speed with Halo 3+ ( if that’s what you have ) , that’s not to say I believe Halo is worthwhile (I don’t and wouldn’t have it myself) just that it’s not a proper comparison.

If your minimum term doesn’t expire for several months , then trying to negotiate now to avoid the March increase is a poor strategy, what’s more if you did get an acceptable offer in early February it also would get the March increase anyway .

As far as going forward, if you move before your minimum term expires, early termination charges will apply , personally I’d wait until you get much nearer to the expiration of your current contract and check you options then , stay with Halo (worst option ) , stay removing Halo or leave for a different provider.