https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454955#M180956 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/348974">@clives3</a></SPAN></SPAN>,<BR /><BR />Welcome to the BT Community<BR /><BR />&nbsp;Has the person you spoke to been able to submit the claim for you, if not what did they advise regarding next steps? Do you have multiple active BT accounts linked to your BT ID or is the other one you are seeing an inactive account?&nbsp;<BR /><BR />Alex</P> Sat, 07 Feb 2026 09:22:08 GMT Alex_H 2026-02-07T09:22:08Z https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454896#M180949 <P>... spoke to bt reward cards who advised phoning 0344 8791068, got thru to yvonne in billing who is trying to resolve</P><P>tech: the problem is - was offered 2 accounts on the web form but unable to select the one i need, could only select the one that has no rewards !</P> Fri, 06 Feb 2026 09:46:09 GMT https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454896#M180949 clives3 2026-02-06T09:46:09Z https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454924#M180951 Iv had the same issue iv give up now they gave me £50 off my bill as compensation for not being given the rewards card Fri, 06 Feb 2026 14:43:07 GMT https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454924#M180951 Stevie7 2026-02-06T14:43:07Z https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454955#M180956 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/348974">@clives3</a></SPAN></SPAN>,<BR /><BR />Welcome to the BT Community<BR /><BR />&nbsp;Has the person you spoke to been able to submit the claim for you, if not what did they advise regarding next steps? Do you have multiple active BT accounts linked to your BT ID or is the other one you are seeing an inactive account?&nbsp;<BR /><BR />Alex</P> Sat, 07 Feb 2026 09:22:08 GMT https://community.bt.com/t5/Bills-Packages/unable-to-do-an-on-line-request-for-bt-reward-card/m-p/2454955#M180956 Alex_H 2026-02-07T09:22:08Z