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Logging out of MYBT.

Cliff — Fri, 06 Feb 2026 11:25:59 GMT

When i log out of MYBT ,a box appears wanting to send me a code,the firsy i thought it was some sort of confirmation that i was loggin out,but it logged me back in.I get this everytime that i log out,i've resorted to just closing the window ,any one know what this is.

Re: Logging out of MYBT.

Alex_H — Sat, 07 Feb 2026 08:38:20 GMT

Hi @Cliff,

Thanks for visiting the BT Community

It sounds like its taking you back to the login page when you logout, do you usually login with a one time PIN?

Have you tried clearing the cookies from your browser for the BT website?

Alex

Re: Logging out of MYBT.

Cliff — Sat, 07 Feb 2026 10:58:04 GMT

Hi. Alex.

I have a setting to clear all coolies when i shut down my computer.I did as you suggested but the same thing happened.The message i get reads.

Hello BT here.yourpasscode to sign in securely is ------.Didn't ask for this ? call us now on & there is a phone number.

Re: Logging out of MYBT.

Alex_H — Sat, 07 Feb 2026 14:12:25 GMT

@Cliff Thanks for the update. Is it something that just started recently? Does it happen on other browsers if you test logging out on them?

It does sound like its just looping you back to the login page when logging out.

Alex

Re: Logging out of MYBT.

Cliff — Sat, 07 Feb 2026 15:49:22 GMT

I haven't tried a different browser,i'll try that & see what happens.

Re: Logging out of MYBT.

Cliff — Sat, 07 Feb 2026 16:10:25 GMT

Hi Alex,

I tried in the Firefox browser but the same thing happened.It does as you say send me back to the login page.It started about 3 weeks ago.I don't go into MYBT every day,i don't use it like i use my bt email,so i guess i can live with it.

Cliff.

Thanks.